
Partners: Customer Carewords
The Customer Respect Group
The Customer Respect Group is an international research and consulting
firm that uses its Customer Respect Index (CRI™) structured methodology
to help companies improve the online experience. The methodology
identifies barriers that will reduce website effectiveness and,
consequently, frustrate customers completing key tasks.
More
Neo Insight, Inc. Neo
Insight, Inc. is a Canadian usability evaluation and design consultancy
serving both public and private sector clients. The company focuses on
enhancing the customer experience by improving usability and matching
the potential of new technology to business and users' needs. More
Webbrådgivaren Webbrådgivaren
is our Swedish partner, a company focusing on web and intranet
strategy. Webbrådgivaren works with a wide range of organizations:
government, multinationals, media companies, small and medium-sized
enterprises. Through owner Fredrik Wackå, Webbrådgivaren is
active in several of Customer Carewords' international projects. More
Sabel
Communicatie Sabel Communicatie
is a Dutch communications agency that specializes in the development of
customer-centric websites and other media. Sabel Communicatie clients are
complex organisations, full of information. And they
all play an important role in their
industry or in Dutch society as a whole. More
Dr Barry Hagan
Barry
has extensive experience in marketing, business process, business
development, management consulting, and the strategic application of
managing web content. Since 2000, Barry has worked with Customer
Carewords and been responsible for leading, developing and delivering
client projects and workshops. Client assignments have been for private
and public sector organisations, for intranets and public websites. More
Brian Lamb
With
over a decade of experience of working on content management and web
services with government and private sector organisations, Brian is an
experienced project manager and business analyst. More
Bob Johnson
Bob
is president of Bob Johnson Consulting, LLC. Working exclusively with
colleges and universities, his specialties include creating web content
that engages visitors, competitive website reviews, and interactive
communication strategies for advancement and enrollment. More
Eirik Hafver Rønjum
Eirik works as a senior usability specialist for NetLife Research in
Oslo, Norway. Netlife are one of the market leaders in the field of
user interaction and usability. As experts in their field, they make
use of the latest research and innovations, ensuring that only the
latest methods and tools are employed in their projects. More
Kristin Zhivago
Kristin
Zhivago, a "revenue coach," is an expert on the customer's buying
process. She helps companies of all sizes understand what their
customers want to buy and how they want to buy it. She helps CEOs,
entrepreneurs, and other business managers make it easier for their
customers to find them, understand (and appreciate) what they're
selling, and buy from them. More
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