Customer Carewords

Your customers come to your website to complete top tasks. Customer Carewords gives you facts, not opinions, on what your customers' top tasks are.

Customer Carewords

Measure how long it takes your customers to complete top tasks.

	Baseline metrics for measuring performance improvements of top web tasks.
	Suggested improvements to your top tasks.
	Improve task completion, and gain significant revenue or cost benefits.

Task measurement

2-minute survey: unique rating system based on 3 major areas:

	Content: Accurate, Up-to-date, Complete, Plain language
	Social: Contactable, Participative, Transparency, Ratings
	Architecture: Search, Navigation, Layout, Visual Appeal, Speed

Customer Centric Index

	Task management: Free webinar: Sep 10
	London 1-day Government masterclass: Sept 23
	London 1-day Intranet masterclass: Oct 2
	Free university webinar on task management
	Previous webinars on task management