Customer Top Tasks
Find out what matters most to your customers.
- Identify the top tasks of your customers.
- Identify tiny tasks–the ones that are getting in the way.
- Tried and trusted approach. Used by Cisco, NetApp, Microsoft, Toyota.
Customer Experience
Measure customer experience on your website or app.
- Measure success rates and completion times for your customers’ top tasks.
- Create a continuous improvement model.
- Manage with facts, not opinion.
Digital Waste Audit
Identify and fix areas of digital that are wasteful.
- Design websites with the lowest CO2 footprint and the highest performance
- Reduce e-waste and data waste. Save money and save the planet.
- Create a digital sustainability culture.
Upcoming events
Top Tasks Identification 6-hour course, June 29
Top Tasks Questions and Answers, July 7
Ask Gerry McGovern any questions you have in relation to the Top Tasks method.
Digital Waste Audit webinar, July 8
With Gerry McGovern. Find out how you can identify and reduce waste in your digital activities and thus increase sustainability.