Customer Top Tasks

Find out what matters most to your customers.

• Identify the top tasks of your customers.
• Identify tiny tasks–the ones that are getting in the way.
• Tried and trusted approach. Used by Cisco, NetApp, Microsoft, Toyota.

Identify Customer Top Tasks

Customer Experience

Measure customer experience on your website or app.

• Measure success rates and completion times for your customers’ top tasks.
• Create a continuous improvement model.
• Manage with facts, not opinion.

Task Performance Indicator

Digital Waste Audit

Identify and fix areas of digital that are wasteful.

• Design websites with the lowest CO2 footprint and the highest performance
• Reduce e-waste and data waste. Save money and save the planet.
• Create a digital sustainability culture.

Digital Waste Audit